MTN Uganda continues its Leadership, Investment and Contribution to the
socio-economic development of Uganda.
05/03/2015
MTN Uganda yesterday announced
the Group Performance Report that highlighted the key achievements of the MTN
Group and MTN Uganda results for the year ended 2014.
For over 16 years, MTN has
consistently invested in the future potential of Uganda. The investment has
transcended across the network and its accompanying infrastructure, employment,
the brand, business and entrepreneurship as well as continued investment in
communities across Uganda. MTN’s ownership has also remained consistent over
this period which has created stability and affirms our commitment to Uganda.
We are happy to report that we
were able to achieve a 100% roll out of 157 2G sites and 140 co-located 3G
sites. MTN Uganda invested to the tune of over 94 billion shillings in its
network infrastructure, with the primary objective of increasing access to data
in Uganda coupled with increased access to affordable 3G handsets to facilitate
a steady migration from 2G to 3G technology, for a richer customer
experience.
MTN Uganda registered a positive
performance for the year ending 31 December 2014, increasing its subscriber
base by 18% to 10.4 million. This increase was driven by a growth in the uptake
of bundled voice products, improved 3G coverage and an increased take up of MTN
Mobile Money. Total revenue increased by 6, 8%, supported by a 36, 6% increase
in data revenue. By year end, data contributed 9% to total revenue. MTN Mobile
Money continued to perform well and recorded a 40, 9% increase in registered
subscribers to 7, 3 million. Mobile
Money usage was stimulated by a wider mobile payment product range and a new
enhanced technology platform.
MTN Uganda also took a bold step
and partnered with Ericsson to invest over 14 billion Uganda shillings in the
implementation of the biggest financial system migration project in Uganda. The
primary objective of this project was to improve Customer experience and ensure
the stability and security of the Mobile Money financial service for all
Ugandans. This fuelled the increase in our Mobile Money subscriber base which
resulted in Mobile Money revenues becoming our 2nd biggest revenue stream.
In line with our commitment to
providing value driven solutions to our customers, MTN partnered with Jubilee
Insurance to provide much needed life insurance, at affordable rates, to
ordinary Ugandans through the MTN Life care insurance offer.
We were also able to open 17
fully kitted Service Centres and Connect Stores which we believe will bring our
full complement of services closer to communities across Uganda. In our effort
to extend our reach and make it convenient for Ugandan’s to access our
services, MTN and its partners operates 16 Connect Stores that offer similar
services to those offered in MTN Service Centres.
In addition, we have invested in
a mobile service centre with the primary intent of reaching more customers in
remote areas. We have also contracted over 122 Retail outlets to distribute MTN
products and services, in line with the intent to increase access to our
offering. With the largest 24/7/365 Customer contact centre, with over 500
staff, speaking in more than 7 languages; MTN is dedicated to ensuring that our
customers’ queries are resolved in the shortest time possible.
In partnership with the UCC, MTN
Uganda took the lead and implemented the first ever Content Management and
Billing solution to empower customers to block or unsubscribe spam messages
through a Do-Not-Disturb service using the short code *196#. This has resulted
in an improved overall customer experience.
In addition MTN has implemented
the UCC directive to harmonize its Short Codes to *130* and *131#. This harmonization process will take several
months with the old codes continuing to be in operation, whilst MTN embarks on
an intensive and nationwide customer education campaign aimed at ensuring that
all its customers are aware of the changes and do not have their services
disrupted whilst this migration happens.
MTN continued to meet its annual
financial obligations to the Rural Communications Development Fund (RCDF), an
initiative of the UCC that is aimed at the digitization of rural Uganda.
MTN Uganda has continuously
complied with its tax obligations, winning several awards over the years from
the Uganda Revenue Authority, as the largest revenue contributor in the
country. In addition MTN Uganda is also committed to corporate governance and
high ethical standards with a zero tolerance policy towards fraud and
corruption.
In 2015, MTN Uganda will continue
to take its leadership seriously and leverage the MTN Group resources and
capabilities to benefit Uganda. This will enable us to continue to invest in
the best network infrastructure and systems, enabling a world class customer
experience for our customers.
Our key focus areas in 2015 will be:
• Enabling increased access to Data services
through the continued investment in the 3G network
• Driving increased financial inclusion
through a seamless and secure Mobile Money experience
• The introduction of affordable 3G devices
to enrich our customers mobile experience
• Developing deeper and more meaningful
partnerships with SMEs
• Continue to care for Communities through
our CSR initiatives
MTN Uganda is committed to
Uganda, enriching the lives of its people and its continued development in line
with our Brand promise to deliver a bold new digital world to Uganda.
-Ends-
About MTN Uganda
Launched in 1998, MTN Uganda is
the leading communications operator in Uganda, offering Mobile and Fixed
telecommunications, Mobile Money Services and Internet Service Provisioning. As
of 31 March 2014, MTN Uganda recorded 9.5 million subscribers across Uganda.
Visit us at www.mtn.co.ug and for our football fans www.mtnfootball.com.
Customers can also follow us on www.youtube.com/mtnug and www.twitter.com/mtnug
for assistance.
About the MTN Group
Launched in 1994, the MTN Group
is a leading emerging market operator, connecting subscribers in 22 countries
in Africa, Asia and the Middle East. The MTN Group is listed on the JSE
Securities Exchange in South Africa under the share code: “MTN.” As of 31 March
2014, MTN recorded 210.1 million subscribers across its operations in
Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea
Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo
Brazzaville), Rwanda, South Africa, Sudan, South Sudan, Swaziland, Syria,
Uganda, Yemen and Zambia. More info on www.mtn.com
For more information, please
contact:
Justina Ntabgoba on +256 (0) 312
121 064 or ntabgoj@mtn.co.ug
Wendy Angu' Deyo on +256 (0) 312
120 762 or angudew@mtn.co.ug
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